Terms & conditions

Mail-In Maps Pty Ltd (ABN 57 704 000 911). Last updated November 2026.

1. Your rights under Australian Consumer Law

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms limits those rights. Where we are allowed to limit our liability, we limit it as set out below.

2. Bookings and payment

Booking is free. Once we receive and read your ECU (or original file), we confirm the job and email an invoice. Work starts once the invoice is paid. Prices on the website include GST unless shown as "+ GST". If your ECU or vehicle turns out to need more work than booked, we'll quote before doing it.

3. Road tunes and emissions

Road tunes keep all emissions systems working. We don't remove or disable DPF, EGR, AdBlue/SCR or other emissions equipment on registered vehicles. Off-road and competition work is only for unregistered vehicles that pass our screening, and you must sign a declaration for each job.

4. Your responsibilities

You confirm that you own the vehicle or are authorised by the owner, that the details you give us are correct, and that any modifications you ask for are legal for how the vehicle is used. Some add-ons (for example pop & bang, hard cut or launch control) can make a vehicle louder or change how it drives; it is your responsibility to use them lawfully on a registered vehicle. Tell your insurer about the modification if your policy requires it.

5. Postage

You are responsible for getting the ECU to us safely, packed as per our packing guide. Postage to us is at your risk. We return ECUs by tracked post. If you choose return postage protection (+$49), we return it by Express Post with full-value cover and handle any claim for loss or damage on the way back.

6. Original files

We read and keep a copy of your original file before any changes, stored against your VIN. You can ask us to return the vehicle to its original calibration at any time; the service fee on our prices page applies.

7. Revisions

If something isn't right with a tune we supplied, tell us within 30 days and we'll revise it at no charge.

8. Warranty and existing faults

A tune doesn't fix mechanical faults. Tell us about any faults or warning lights when you book. We aren't responsible for faults that existed before we did the work, or for damage caused by worn or failing parts, incorrect fitting, or modifications made by others.

9. Refusing work

We can refuse any job, including where we can't safely read an ECU, where the vehicle fails screening, or where we suspect the request is unlawful. If we refuse a job after you've posted the ECU, we'll return it.

10. Uncollected items

If an invoice isn't paid within 60 days of us emailing it, we'll contact you to arrange return of the ECU. We may charge return postage.

11. Contact

Email support@mailinmaps.com.au.